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Support

Help, contact and account deletion

One email address, read by a person. Most questions are answered within two working days.

Contact

Email support@lure.aidecy.com for anything: a bug, a billing question, a request for your data, or feedback on the analysis.

To make it quick, include the email address on your account and what you were doing when the problem happened. For analysis problems, mention the phone model and whether the clip was handheld — it usually explains it.

Before you write: common quick fixes

  • Analysis says it could not read the water. Re-record with the horizon steady and less digital zoom. Heavy chop and very low light reduce what the motion detection can measure.
  • The index looks wrong for my spot. Check which location the forecast is set to — it is per-location, so a city next door can score differently.
  • I did not get the verification code. Check spam, then request a new code; codes are single-use and time-limited.
  • Subscription or billing issue. Subscription state is managed by Google Play. Check Play Store → Payments & subscriptions first, then email us if it still looks wrong.

Policies and data

  • Privacy policyWhat is collected, why, and how long it is kept.
  • Terms of serviceThe terms that apply to your account and subscriptions.
  • Delete your accountStep-by-step, including what is deleted and what is retained.
  • FAQAnalysis, index, billing and privacy questions.

Data requests

You can ask for a copy of your fishing records, or ask us to delete them. Either request goes to the same address and is handled manually, so you get a real reply rather than a form letter.

Request your data →Account deletion steps →